Q: Will they deliver it to my back garden?
A: The deliveries are to kerbside only.
Q: Do you deliver on pallets?
A: Yes, all turf and soil deliveries arrive palletised.
Q: Can you deliver over my wall?
A: No sorry, we don’t have cranes or hiabs for off-loading.
Q: Do you take cash on delivery?
A: No, all goods must be paid for before delivery.
Q: Can I get a precise delivery time?
A: We can only offer working day or am deliveries.
Q: Can I track my order?
A: Unfortunately the pallet couriers don’t have the same sophisticated tracking system as parcel couriers and don’t have tracking available yet.
Q: Do you collect the pallets?
A: No, the pallet is left with the goods and it is up to you to dispose of it.
Q: Do I need to be in to sign for the goods?
A: It is preferable that you are in to receive and sign for your goods but because of the perishability of turf we will still drop kerbside.
Q: Can the driver put the turf on my drive?
A: The pump truck that the driver operates is pushed manually and can be very heavy. He won’t be able to push over a kerb or up a slope. If there are no kerbs or slopes he may be able to oblige.
Q: What happens if my delivery is late?
A: Occasionally deliveries do run late due to traffic or other delays. If you have paid for a timed delivery we will refund any additional charge and keep you updated on the progress of your order.
Q: How big is the delivery vehicle?
A: Most deliveries are on 18 ton rigid trucks as these are ideally suited to reach the majority of UK addresses. They measure 8ft 2” (2.51m) wide x 12ft (3.65m) high x 32ft5” (9.88m) long.
Q: Can you deliver to a narrow road?
A: Please advise us of any possible access issues and we will contact the pallet courier to see if a smaller truck or van can be provided.
Q: How is the turf delivered?
A: We use pallet couriers for direct to home delivery and it is off-loaded using a tail lift and pump truck to kerb side.