How will my delivery be made? | Turf Online Knowledge Base

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How will my delivery be made?

 

Most of our deliveries are delivered by a pallet courier. Some smaller items such as seed and fertiliser are delivered by a parcel courier.

Bulky Items

Most of our bulky items such as Turf, Meadowmat, Enviromat and Topsoil are delivered using 18-tonne rigid trucks and are ideal for reaching the majority of UK addresses, however, it is possible that your delivery could be made on a larger vehicle.

Access Restrictions

If access or other restrictions prevent vehicles above a certain size reaching your address, or there are other offloading or parking restrictions which could affect the delivery, let us know in the Shipping Method stage of checkout so that special arrangements can be made. During checkout you will be asked what size vehicle can reach your property, if you are unsure please get in contact with us to discuss.

Unloading the truck

Turf is unloaded using a manual pallet trolley which is lowered to the road by the tail lift on the truck. Unfortunately, we do not offer Hiab (truck-mounted crane) deliveries. To offload the pallet, the surface must be flat and level. Since turf and topsoil can be heavy, and the pallet trolley pulled by the driver has small wheels, pallets cannot be delivered onto soil, grass or gravel – a tarmac or paved surface is required. All bulky deliveries are made kerbside.