My delivery is late | Turf Online Knowledge Base

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My delivery is late

 

We are proud that most of our deliveries arrive on time. Sometimes, circumstances beyond our control (extreme weather, road accidents, vehicle breakdowns) can delay delivery.

Delivery Time Slots

We offer several different delivery options for our living products to ensure you have enough time to complete your project.

  • Anytime Nominated – Delivery will be made between 8am and 8pm on the day selected
  • 8am – 2pm – Delivery will be made between 8am and 2pm on the day selected
  • 8am – 11am – Delivery will be made between 8am and 11am on the day selected

Delayed Delivery

If your delivery has not been made during these times please get in touch. If you have paid for a timed delivery we will refund any additional charge and keep you updated on the progress of your order.