Delivery FAQs

Q:  Will they deliver it to my back garden?

A:  The deliveries are to kerbside only.

Q:  Do you deliver on pallets?

A:  Yes, all turf and soil deliveries arrive palletised.

Q:  Can you deliver over my wall?

A:  No sorry, we don’t have cranes or hiabs for off-loading.

Q:  Do you take cash on delivery?

A:  No, all goods must be paid for before delivery.

Q:  Can I get a precise delivery time?

A:  We can only offer a working day or am deliveries.

Q:  Can I track my order?

A:  Unfortunately the pallet couriers don’t have the same sophisticated tracking system as parcel couriers and don’t have tracking available yet.

Q: Do you collect the pallets?

A: No, the pallet is left with the goods and it is up to you to dispose of it.

Q: Do I need to be in to sign for the goods?

A: It is preferable that you are in to receive and sign for your goods but because of the perishability of turf we will still drop kerbside.

Q: Can the driver put the turf on my drive?

A: The pump truck that the driver operates is pushed manually and can be very heavy. He won’t be able to push over a kerb or up a slope. If there are no kerbs or slopes he may be able to oblige.

Q:  What happens if my delivery is late?

A: Occasionally deliveries do run late due to traffic or other delays. If you have paid for a timed delivery we will refund any additional charge and keep you updated on the progress of your order.

Q: How big is the delivery vehicle?

A: Most deliveries are on 18-ton rigid trucks as these are ideally suited to reach the majority of UK addresses. They measure 8ft 2” (2.51m) wide x 12ft (3.65m) high x 32ft5” (9.88m) long.         

Q: Can you deliver to a narrow road?

A: Please advise us of any possible access issues and we will contact the pallet courier to see if a smaller truck or van can be provided.

Q: How is the turf delivered?

A:  We use pallet couriers for direct to home delivery and it is off-loaded using a tail lift and pump truck to kerb side.