Delivery FAQs

Q: How is the turf delivered?

A:  We use pallet couriers for direct-to-home delivery. The delivery truck is off-loaded using a tail lift. The delivery driver will use a pump truck to transfer your palleted order to the kerbside (or on to your drive depending on accessibility). Click here for more information on how delivery is achieved.

Q:  Is my order delivered to my back garden?

A:  The deliveries are to kerbside only. Please ensure there is a suitable place for us to place your delivery where you can easily transfer it to the correct location.

Q:  Do you deliver on pallets?

A:  Yes, all turf and soil deliveries arrive palletised.

Q:  Can you deliver over my wall?

A:  No sorry, we don’t have cranes or loader cranes for lifting pallets.

Q:  Do you take cash on delivery?

A:  No, all goods must be paid for before delivery.

Q:  Can I get a precise delivery time?

A:  We can only offer a working day or morning deliveries.

Q:  Can I track my order?

A:  Unfortunately the pallet couriers don’t have the same sophisticated tracking system as parcel couriers. As such, it is impossible to provide tracking.

Q: Do you collect the pallets?

A: No, pallets remain with your delivery. Therefore, it is your responsibility to dispose of the pallets. 

Q: Do I need to be in to sign for the goods?

A: It is preferable that you are in to receive and sign for your goods. This will reduce any issues caused by obstructions etc. However, because of the perishability of turf, we will still complete kerbside delivery. 

Q: Can the delivery driver put the turf on my drive?

A: The pump truck that the driver operates is pushed manually and can be very heavy. He won’t be able to push over a kerb or up a slope. If there are no kerbs or slopes he may be able to oblige.

Q:  What happens if my delivery is late?

A: Occasionally deliveries do run late due to traffic or other delays. If you have paid for a timed delivery we will refund any additional charge and keep you updated on the progress of your order.

Q: How big is the delivery vehicle?

A: Most deliveries are on 18-ton rigid trucks as these are ideally suited to reach the majority of UK addresses. They measure 8ft 2” (2.51m) wide x 12ft (3.65m) high x 32ft5” (9.88m) long.         

Q: Can you deliver to a narrow road?

A: Please advise us of any possible access issues and we will contact the pallet courier to see if a smaller truck or van can be provided.