Need Help

We have put together some FAQs that cover some of the questions we get asked most often under some simple headings:

 

  • For palletised goods our standard service will be delivered between 8am - 8pm. We are requested not to contact the delivery depot for ETAs until the afternoon. Therefore if your delivery is not with you by around 2-3pm please get in touch and we can find out what time it should be with you.
  • If you selected a pre 11am delivery, this should be with you from 8am - 11am. If in the unlikely event that your order is not with you within this time frame, please contact us.
  • If you selected a pre 2pm delivery, this should be with you from 8am - 2pm. If in the unlikely event that your order is not with you within this time frame, please contact us.
  • Our Saturday deliveries are normally delivered between the hours of 8am - 2pm. During busy times this may be extended but should be with you before 4pm.
  • If your item is arriving via a parcel carrier you should receive a text message from the carrier with an ETA.
  • With all of the services mentioned above, we are unable to provide an ETA until the day of delivery.
 

For all palletised goods, during the checkout process you can select your required delivery date along with any timed upgrades. For parcels, these are despatched on the next business day.

 
Bulky items like Turf, Topsoil and Wildflower Turf can be delivered Tuesday to Friday. We can also offer deliveries on Saturdays for an additional charge. For orders placed before 10am we can even offer a next day delivery. Please select your preferred delivery date from the available dates during the checkout process. This is dependent on the delivery postcode.  
If you enter the dimensions of the area required or the actual qty required on the Turf product page(s), the website will provide you with a cost. Jubilee Turf, Garden Lawn, Shadesman+
If your selected delivery slot has passed and you have yet to receive your order, please contact us
We accept PayPal and most major card providers.
  • For palletised goods our standard service will be delivered between 8am - 8pm. We are requested not to contact the delivery depot for ETAs until the afternoon. Therefore if your delivery is not with you by around 2-3pm please get in touch and we can find out what time it should be with you.
  • If you selected a pre 11am delivery, this should be with you from 8am - 11am. If in the unlikely event that your order is not with you within this time frame, please contact us.
  • If you selected a pre 2pm delivery, this should be with you from 8am - 2pm. If in the unlikely event that your order is not with you within this time frame, please contact us.
  • Our Saturday deliveries are normally delivered between the hours of 8am - 2pm. During busy times this may be extended but should be with you before 4pm.
  • If your item is arriving via a parcel carrier you should receive a text message from the carrier with an ETA.
  • With all of the services mentioned above, we are unable to provide an ETA until the day of delivery.
 

For all palletised goods, during the checkout process you can select your required delivery date along with any timed upgrades. For parcels, these are despatched on the next business day.

 
Pretty quick, but you can select your own delivery slots to suit you during the checkout process!
If there is a problem with any item we need to know on day of delivery. We request that you send us photographic evidence of the items that are damaged to our contact us email, which will be investigated and a response will be given once we assess the problem.
We have multiple offices and locations, check out the contact page to see them!

Get In Touch

     


     

    Find a Collection Point

    You can collect your turf if you are close to one of our collection points. We harvest our turf and deliver to your collection point within the shortest possible time. This guarantees that your order is as fresh as possible. We would strongly recommend that if you are collecting a turf order, the area for installation is completely prepared prior to pick up. This way, your new turf will spend the least amount of time wrapped up and stored, which means healthier turf.

    Let’s Go

    Let's get connected

    “Stay in touch with Turfonline for the latest ideas, inspirational gardens and lawncare advice”

    Sign up for regular updates

    We use cookies and other tracking technologies to improve your browsing experience on our website. For more information, visit our Privacy Policy.

    0
      0
      Your Basket
      Your basket is emptyReturn to Shop